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TERMS
AND CONDITIONS

GENERAL
INFORMATION AND WEBSITE USAGE

 

www.jaddoors.co.za is owned and operated by JAD DOORS (PTY) LTD registered in South Africa. Company Registration number is 1995/004/16907.Vat Registration number 4050151945. Registered office address is Main Lawley Road, Anchorville, Lenasia,1820.These terms and conditions are binding and enforceable on every user that accesses or uses

this website. By using the website and by clicking register now, you acknowledge that you have read and agree to be bound by these Terms & Conditions. No agent or representative of JAD DOORS (PTY)LTD has any authority to make any promises or guarantee not stated herein. This site and, all the material contained in and on it including the JAD DOORS trademarkbelongs to JAD DOORS (PTY)LTD. Uses may download material from this site for their own personal use only, any copying, redistributing, or publishing of any part of this site in any manner is strictly prohibited.All intellectual property on this site including pictures, phrases, trademarks, logos,characters, and labels belong solely to JAD DOORS (PTY)LTD, unauthorised use will result in legal action.

 

IMPORTANT NOTICE

These Terms
and Conditions apply to users who are consumers for purposes of the Consumer
Protection Act, 68 of 2008(the “CPA”).

These Terms
and Conditions contain provisions that appear in similar text and style to this
clause and which may limit the risk or liability to JAD DOORS(PTY)LTD.

it is your
prerogative to consult with JAD DOORS (PTY)LTD, should you have any inhibitions
regarding the website.

IN-STORE
QUOTATIONS AND CUSTOM-MADE ORDERS

all
quotations will remain valid for a period of 30 days from the day quoted. No
work will be undertaken or manufactured on verbal instruction. Confirmation
must be made via email or a hardcopy is essential with a receipt of 50%
deposit. Contact the sale dept for any custom orders, once manufacturing
of a custom order has been started, the order cannot be amended or cancelled.

custom made
orders cannot be returned for credit under any circumstances.

please
check your order as information on our documentation is what is provided to the
factory.

any errors
must be brought to our attention immediately telephonically or via email.

 

IN-STORE
PAYMENT TERMS AND CONDITIONS

A 50%
non-refundable deposit is required on placement of order and balance to be paid
in full prior to collection of order.

Goods
remain the property of Jad Doors until fully paid for.

 

REFUNDS,
RETURNS, FAULTS AND WARRANTIES

JAD DOORS (PTY)
LTD will accept returns for justifiable reasons, however the customer is
obliged to carefully check all goods on arrival and comply with the
procedure below before making any claims.

Please do
not sign goods as unchecked, as your signature is acceptance of the goods being
in good condition and will cause a claim to be rejected.

Any product
reported as faulty on the day of delivery must not be fitted, finished or
altered as JAD DOORS (PTY) LTD cannot replace products if any alterations
have been carried out. Any deviation from the manufacturer’s instructions
will cause the warranty to be void.

Any product
that was purchased from JAD DOORS(PTY)LTD with an original invoice dated 90
days ago or more, cannot be returned or credited under any circumstances.

Any goods
purchased as factory seconds, clearance, end of range, ex display stock or
warehouse damaged are sold as seen, and do not carry a warranty and are
not returnable or refundable.

Any items
purchased online can be returned within 14 working days by yourself from the
date of purchase to JAD DOORS directly with the delivery note that was
included with your order.

Kindly note
that JAD DOORS(PTY)LTD will not take the responsibility of uplifting any goods
that you wish to return.

 

PRODUCTS

All JAD
DOORS(PTY) LTD products, doors & accessories carry a 1-year manufacturing
guarantee.

JAD DOORS
(PTY)LTD sources Timber and raw material from leading manufacturers which
have maintenance instructions and warranty conditions. Kindly contact our
sales team for advice on our products.

Product
image colours on web site may vary from product being supplied. All JAD DOORS
products may vary in colour and texture, we strongly advise customers to
purchase all goods for one project at the same time as we are unable to
guarantee continuity of a product that you may be hoping to match with
goods previously supplied.

Wooden
doors taller than 2.4 meters are susceptible to twisting and we are unable to
take responsibility if this occurs.

 

Econo doors
supawood and Masonite doors are intended for internal use only kindly note
that JAD DOORS (PTY)LTD’s responsibility stops at the supplying of the door. We
DO NOT offer any installation of any of our products.

 

CARE OF
DOORS AND WINDOWS

Wood is a
beautiful, natural material that can last a lifetime if properly treated.

in our
factory, we take the greatest possible care in order to provide you with a
top-quality product.

Unless
otherwise requested at the time of ordering our products are delivered
untreated. Until they are treated wooden products are highly susceptible
to variations in humidity and temperature which can cause movement in the
wood. we strongly recommend, that our care and treatment instructions, supplied
with every product, are followed and that the instructions provided by the
manufacturer or whatever product is used to seal the wood are strictly
adhered to. In particular, it is important to store the products
properly and to make sure that they are treated as soon as possible after
delivery.

We take no
responsibility for the results of inadequate treatment or poor storage
conditions.

Doors and
windows should be stored flat and clear off the floor, on three bearers longer
than the width of the doors.

The
products should not be stored on the edge, or on end, or leaning against walls.

They should
be stored in a dry building with protection from dirt and moisture.

To avoid
discoloration and possible fading of the timber, they should be stored out of
direct sunlight.

The
products should not be stored or installed in a building until all wet trades
have been completed and allowed to dry.

 

TREATMENT
AND INSTALLATION

Installation
and treatment of the product must be completed by a qualified installer,
more particularly a registered and qualified carpenter. Installation by a
non–qualified installer will result in the voiding of guarantees and
warranties A sealant suitable for the intended location of the product
must be applied, in strict accordance with the manufacturer’s
instructions, to all surfaces, including top and bottom, lock cavities, etc., no
more than seven days after delivery and before installation.

We
recommend the use of an oil-based sealant incorporating fungicidal and
pesticide agents.

If any part
of a door, window, or door frame is cut, drilled, or planed, the exposed wood
should be treated immediately.

It is very
important to ensure that the top and bottom of doors receive two coats of
varnish.

Maintenance
should be carried out at a minimum of six months intervals between maintenance.

 

IN-STORE
PURCHASE TERMS & CONDITIONS 

Manufacturing
of products holds a lead time of 14-21 working days. As a company JAD
DOORS(PTY)LTD does not offer delivery service, however, we can refer you to
a private driver which has their delivery fee of charge. Once the goods
leave the premises with the private drivers, JAD DOORS (PTY)LTD will not be
held responsible for any damages during transit, however, goods are checked
that they leave the premises in an impeccable condition.

JADDOORS(PTY)LTD
will not be liable for any claims arising as a result of delayed deliveries due
to strikes, material shortages, weather conditions, damages, or any
circumstances beyond our control.

We accept
no liability if costs are incurred by booking a carpenter before checking and
receiving all goods.

A delivery
driver should not be expected to assist in any offloading or transporting of
products.

 

customers
are expected to arrange hands-on assistance to help offload the delivery.

 

Registration and use of the website

Only registered users may order Goods on the Website.

You agree and warrant that your username and password shall:

·         be used for personal use only; and

·         not be disclosed by you to any third party.

·         You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such an order, save where the order is cancelled by you in accordance with these Terms & Conditions.

Online Stock availability

We cannot guarantee the availability of stock but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.

We rely on the information provided to us by our providers regarding the availability of stock. We are not liable for any inaccuracies in the information supplied to us please contact our sales team if you have any stock-related queries.

 

 Online Payments

We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology. It is the customers responsibility to ensure it keeps it details safe and ensures that payment is made to the correct account.

Payment of goods can be made via the ffg options

1.Debit Card

2.Credit Card

3.Direct Bank Deposit

4.Electronic Transfer

5.Instant EFT

In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account

.

 Online Delivery

JAD DOORS(PTY)LTD offers two methods of delivery of goods to you. You may choose between

1.Courier

2.Self collect

 

 

2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes

may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
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