Terms & Conditions


www.jaddoors.co.za is owned and operated by JAD DOORS (PTY) LTD registered in South Africa.
Company Registration number is 1995/004/16907.Vat Registration number 4050151945.
Registered office address is Main Lawley Road, Anchorville, Lenasia,1820.
These terms and conditions are binding and enforceable on every user that accesses or uses this website.
By using the website and by clicking register now, you acknowledge that you have read and agree to be bound by these Terms & Conditions. No agent or representative of JAD DOORS (PTY)LTD has any authority to make any promises or guarantee not stated herein.
This site and, all the material contained in and on it including the JAD DOORS trademark belongs to JAD DOORS (PTY)LTD. Uses may download material from this site for their own personal use only, any copying, redistributing, or publishing of any part of this site in any manner is strictly prohibited.
All intellectual property on this site including pictures, phrases,trademarks,logos,characters and labels belong solely to JAD DOORS (PTY)LTD, unauthorised use will result in legal action.
These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008(the “CPA”).
These Terms and Conditions contain provisions that appear in similar text and style to this clause and which may limit the risk or liability to JAD DOORS(PTY)LTD.
it is your prerogative to consult with JAD DOORS (PTY)LTD, should you have any inhibitions regarding the website.
all quotations will remain valid for a period of 30 days from the day quoted. No work will be undertaken or manufactured on verbal instruction. Confirmation must be made via email or a hardcopy is essential with a receipt of 50% deposit. Contact the sale dept for any custom orders, once manufacturing of a custom order has been started, the order cannot be amended or cancelled.
custom made orders cannot be returned for credit under any circumstances.
please check your order as information on our documentation is what is provided to the factory.
any errors must be brought to our attention immediately telephonically or via email.
A 50% non-refundable deposit is required on placement of order and balance to be paid in full prior to collection of order.
Goods remain the property of Jad Doors until fully paid for.
JAD DOORS (PTY) LTD will accept returns for justifiable reasons, however the customer is obliged to carefully check all goods on arrival and comply with the procedure below before making any claims.
Please do not sign goods as unchecked, as your signature is acceptance of the goods being in good condition and will cause a claim to be rejected.
Any product reported as faulty on the day of delivery must not be fitted, finished or altered as JAD DOORS (PTY) LTD cannot replace products if any alterations have been carried out. Any deviation from the manufacturer’s instructions will cause the warranty to be void.
Any product that was purchased from JAD DOORS(PTY)LTD with an original invoice dated 90 days ago or more, cannot be returned or credited under any circumstances.
Any goods purchased as factory seconds, clearance, end of range, ex display stock or warehouse damaged are sold as seen, and do not carry a warranty and are not returnable or refundable.
Any items purchased online can be returned within 14 working days by yourself from the date of purchase to JAD DOORS directly with the delivery note that was included with your order.
Kindly note that JAD DOORS(PTY)LTD will not take the responsibility of uplifting any goods that you wish to return.
All JAD DOORS(PTY) LTD products, doors & accessories carry a 1-year manufacturing guarantee.
JAD DOORS (PTY)LTD sources Timber and raw material from leading manufacturers which have maintenance instructions and warranty conditions. Kindly contact our sales team for advice on our products.
Product image colours on web site may vary from product being supplied. All JAD DOORS products may vary in colour and texture, we strongly advise customers to purchase all goods for one project at the same time as we are unable to guarantee continuity of a product that you may be hoping to match with goods previously supplied.
Wooden doors taller than 2.4 meters are susceptible to twisting and we are unable to take responsibility if this occurs.
Econo doors supawood and Masonite doors are intended for internal use only kindly note that JAD DOORS (PTY)LTD’s responsibility stops at the supplying of the door. We DO NOT offer any installation of any of our products.
Wood is a beautiful, natural material which can last a lifetime if properly treated.
in our factory we take the greatest possible care in order to provide you with a top-quality product.
Unless otherwise requested at the time of ordering our products are delivered untreated. Until they are treated wooden products are highly susceptible to variations in humidity and temperature which can cause movement in the wood. we strongly recommend, that our care and treatment instructions, supplied with every product, are followed and that the instructions provided by the manufacturer or whatever product is used to seal the wood are strictly adhered to. In particular it is important to store the products properly and to make sure that they are treated as soon as possible after delivery.
We take no responsibility for the results of inadequate treatment or poor storage conditions.
Doors and windows should be stored flat and clear off the floor, on three bearers longer than the width of the doors.
The products should not be stored on the edge, or on end, or leaning against walls.
They should be stored in a dry building with protection from dirt and moisture.
To avoid discoloration and possible fading of the timber, they should be stored out of direct sunlight.
The products should not be stored or installed in a building until all wet trades have been completed and allowed to dry.
Installation and treatment of the product must be completed by a qualified installer, more particularly a registered and qualified carpenter. Installation by a non – qualified installer will result in the voiding of guarantees and warrantees A sealant suitable for the intended location of the product must be applied, in strict accordance with the manufacturer’s instructions, to all surfaces, including top and bottom, lock cavities etc., no more than seven days after delivery and before installation.
We recommend the use of an oil-based sealant incorporating fungicidal and pesticide agents.
If any part of a door, window or door frame is cut, drilled or planed, the exposed wood should be treated immediately.
It is very important to ensure that the top and bottom of doors receive two coats of varnish.
Maintenance should be carried out at a minimum of six months intervals between maintenance.
Manufacturing of products hold a lead time of 14-21 working days. As a company JAD DOORS(PTY)LTD does not offer delivery service, however we can refer you to a private driver which has their delivery fee of charge. Once the goods leave the premises with the private drivers, JAD DOORS (PTY)LTD will not be held responsible for any damages during transit, however goods are checked that they leave the premises in an impeccable condition.
JADDOORS(PTY)LTD will not be liable for any claims arising as a result of delayed deliveries due to strikes, material shortages, weather conditions, damages or any circumstances beyond our control.
We accept no liability if costs are incurred by booking a carpenter before checking and receiving all goods.
A delivery driver should not be expected to assist in any offloading or transporting of products.
customers are expected to arrange hands on assistance to help offload the delivery.
 Registration and use of the website
Only registered users may order Goods on the Website.
You agree and warrant that your username and password shall:
  • be used for personal use only; and
  • not be disclosed by you to any third party.
  • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such an order, save where the order is cancelled by you in accordance with these Terms & Conditions.
Online Stock availability
We cannot guarantee the availability of stock but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
We rely on the information provided to us by our providers regarding the availability of stock. We are not liable for any inaccuracies in the information supplied to us please contact our sales team if you have any stock related queries.
 Online Payments
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology. It is the customers responsibility to ensure it keeps it details safe and ensures that payment is made to the correct account.
Payment of goods can be made via the ffg options
1.Debit Card
2.Credit Card
3.Direct Bank Deposit
4.Electronic Transfer
5.Instant EFT
In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
 Online Delivery
JAD DOORS(PTY)LTD offers two methods of delivery of goods to you. You may choose between
2.Self collect